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June 2nd 2026

AGENDA 2026

 

Close the Gap: Where Aftermarket Meets Excellence

Big sessions. Bigger conversations. The full 2026 lineup is almost ready — stay tuned.

Agenda is subject to change

  1. Jun 1st, 6 - 9 PM

    Pre-Event Dinner:
    Reception at Cindy’s Rooftop

  2. Jun 2nd, 9 - 10:30 AM

    Registration/Coffee/Breakfast

    Breakfast, Coffee, Networking, MP ONE Demo Stations, Headshot station

  3. 10:30 - 10:35 AM

    Welcome

    Wade Holemna Wade Holeman
    Head of US at MARKT-PILOT

    Welcome everyone, walking through the day’s agenda, getting room energized for what’s to come

  4. 10:30 - 10:45 AM

    Opening

    steven fauth markt-pilot Steve Fauth
    Co-CEO, MARKT-PILOT

    Steve opens PARTS FORUM 2026 with a look at the forces reshaping the aftermarket and what it takes for pricing leaders to stay ahead. He sets the stage for the day, welcomes the community driving this shift.

  5. 10:50 - 11:35 AM

    Opening Keynote: Boosting Aftersales Profits with Innovative Spare Parts Pricing

    Danilo_Zatta_96I6795udsnit Danilo Zatta
    Author of Smart Parts Pricing & Senior Partner at Implement Group

    In this session Danilo Zatta, defined by The Financial Times ‘one of the world’s leading pricing minds’, shares both insights into innovative pricing models and pricing tactics and then share a transformation roadmap for aftersales pricing as well as concrete quick wins to boost profits with parts pricing. You also will get his newest book ‘Smart Parts Pricing’, the world’s first book on aftersales pricing, with a personal dedication.

  6. 11:40 - 12:25 AM

    The Industrial Evolution: Shifting Fundamentals in a Transforming World

    John Somers John Somers
    VP Construction & Utility Sector at AEM

    All along the value chain, the long-relied-on fundamentals of the industrials business are in a state of flux. Understanding these shifts is critical to crafting the tactics necessary for success.

12:25 - 1:40 PM

Networking Lunch

Lunch, Book signing, MP ONE demos; Free Headshot station.

  1. 1:45 - 2:15 PM

    Closing the Gap: Where Aftermarket Support Meets Modern Expectations

    Kris Harrington (GenAlpha) 500x500

    Kris Harrington
    CEO and Co-Founder GenAlpha

     

    The next-generation workforce expects aftermarket support to be fast, visual, mobile, and contextual. Yet most support experiences are still built around internal structure, part numbers, and documentation. Kris Harrington explores the widening gap between how manufacturers deliver support and how modern technicians actually solve problems, and shares three practical shifts to close it.

  2. 2:20 - 3:05 PM

    ​Parts as a Profit Center: How Three Industries Are Rethinking the Aftermarket

    Wade Holemna Wade Holeman
    Head of US at MARKT-PILOT
    simone silva, newmar Simone Silva
    VP Customer Experience & Quality at Newmar
    josh wing, henny penny Josh Wing
    Director of Parts & Supplies at Henny Penny
    Parts forum speaker (500 x 500 px)-1 Robert Danner
    Director of Aftermarket Services at Douglas Machine Inc.

    When parts stops being back-office and starts driving the business, what changes? Leaders from Newmar, Henny Penny, and Pearson Packaging share a candid look at pricing discipline, data challenges, and organizational alignment. Three industries, one shared challenge, and a real conversation about turning aftermarket into a growth engine.

3:05 - 3:20 PM

Break

MP ONE demos - Coffee & Snacks

  1. 3:25 - 3:55 PM

    Pricing Credibility: How Strategic Price Decreases Build Trust - A Siemens Energy Case Study on Data-Driven Market Pricing

    Meridith Zaltsberg, Siemens Energy

     

    		 Meridith Zaltsberg
    Head of Sales Operations, North America at Siemens Energy
    Most aftermarket pricing conversations focus on capturing more margin. Meredith Zaltsberg at Siemens Energy takes a different angle: the strategic power of getting prices down on the right SKUs. She'll share how correcting just 8% of buyout parts volume resolved roughly 50% of customer pricing complaints, and why a few visible "signal" SKUs anchor portfolio-wide trust.

  2. 4:00 - 4:45 PM

    From Pricing Intelligence to Pricing Performance: Building the Operating System That Closes the Gap

    Matt Marone VP Product Strategy Markt-Pilot Matt Marone
    VP Product Strategy at MARKT-PILOT

    Most aftermarket pricing conversations focus on better data, but intelligence alone doesn't produce performance. Drawing on transformations at Honeywell Building Automation and GE Vernova Gas Power Services (where price realization went from ~1.5% to nearly 10%), Matt introduces a closed-loop pricing operating model built on four disciplines: Develop, Deliver, Execute, and Measure.

  3. 4:50 - 5:00 PM

    Wrap Up

    Wade Holemna Wade Holeman
    Head of US at MARKT-PILOT

    Synthesis, speaker thank-you's, dinner logistics

  4. 5:00 - 7:00 PM

    Dinner Reception

  5. 7:00 - 10:00 PM

    Afterparty

    Drinks at Berghoff

Ready to close the gap?

Your seat at the table is waiting.

I'M INTERESTED